Please read these terms and conditions carefully before using the grindlondon store.
buying products on our website
By placing an order on the grindlondon store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at email@example.com before placing your order with us. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
All sales are charged in UK Pounds Sterling (GBP). Please be aware your actual conversion rate will be set by your credit/debit card company and may differ from rates elsewhere.
Availability of goods and pricing
grindlondon.com will use all reasonable endeavours to ensure that the goods displayed are available, however it cannot 100% guarantee that any goods on the site are in stock or available.
Every effort is made to ensure that prices shown on grindlondon.com are accurate at the time you place your order. If an error is found within 14 days of accepting your order, grindlondon.com will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
You can choose to pay with credit card or your already registered PayPal account.
Our Gift vouchers are digital and not a physical card. The gift voucher is delivered by email once completing the order and can then be forwarded to the recipient.
Gift vouchers do not have an expiry date.
Remaining credit cannot be exchanged for a monetary refund. Goods purchased with the gift card and subsequently returned to us will be credited back to the gift card used on the original order.
Any remaining balance may be applied to future purchases.
Gift vouchers are non refundable once issued.
Credit notes are valid for a period of 6 months from date of issue. They can be used by entering the code into the ‘Apply Coupon’ field at Checkout.
Discount codes are to be used by the intended recipient. Codes cannot be used in conjunction with any other offer or discount. grindlondon retains the right to withdraw or extend offers and promotions at any time. Discounts cannot be added retrospectively to an order.
sale price adjustment policy
grindlondon is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to you in the form of a store credit which will be valid for 6 months.
returns & exchanges
grindlondon has a 14 day returns policy. To create a pleasant shopping experience, grindlondon has an easy return procedure.
If for any reason you want to exchange or return part/all of your order please e-mail firstname.lastname@example.org to request a returns form, within 14 days of receipt of your order.
We do not refund sale/discounted items. Sale/discounted items can be exchanged or a credit note given.
grindlondon does not cover the postage cost of returning your garment(s), however any subsequent item sent back to you as an exchange will be sent free of charge.
The User must return the Product(s) to be exchanged/refunded, in its/their original condition, neither worn nor washed, within 14 days of the return request being confirmed via email. It must also be in the original packaging. We recommend items be returned by registered of recorded post, as we cannot be held liable for items not received. We will notify you of the approval or rejection of your refund.
For exchanges please contact us at email@example.com and let us know before sending what you wish to exchange item for so item can be put aside for you.
Any questions please contact us at firstname.lastname@example.org
receiving a refund
Your refund will either be credited to the original purchaser’s credit card, PayPal account or as store credit. Refunds will be issued within 8 working days from the day we receive your order back. Returned items that are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded.
If an item is received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.
We offer free UK delivery on all orders over £130 and free Worldwide delivery on all orders over £180.
Any delivery questions/requests please contact us at email@example.com and we will be happy to help.
Our standard UK service is Royal Mail 48 (Delivery Time 2-3 working days).
We offer UK next day delivery on orders before 1pm Monday – Friday. The postage cost will be refunded if this isn’t delivered the next day.
Orders to the EU are sent via Royal Mail international tracked service (Delivery Time 3-5 working days). We will email tracking information once your order has been dispatched
Rest of Word
Orders to the Rest of World are sent via Royal Mail international tracked service (Delivery Time 5-7 working days).
All international orders are shipped on a DDU (Delivery Duty Unpaid) basis, meaning your order may be subject to local taxes and/or import duties, which are levied by your local customs authority. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country shipping to. If you have any questions/concerns regarding shipping please contact us at firstname.lastname@example.org
Occasionally grindlondon offers free shipping offers. To be kept up to date and find out when these offers are valid please sign up to our newsletter here. Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded. Please be aware of our shipping costs.
Except in relation to liability for death or personal injury grindlondon.com liability for negligence shall be limited to the total value of the transaction. grindlondon.com shall not be liable for any indirect, consequential, or special losses even if grindlondon.com has previously been advised of the likelihood of such losses.
grindlondon.com is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.